Please Note: We are basically a wholesale nursery, however if your order meets our minimum requirements we will serve you.
The acceptance by us of an order is on the understanding that the following Conditions of Sale are accepted.
Every effort is made to keep all stock true to name and free from pests and disease. No plants are guaranteed to flower during the year of purchase. Our liability for plants supplied is limited to the replacement of those plants, or, at our option, to a refund of the price paid. All other claims, including those for consequential loss, are hereby excluded.
Orders are accepted subject to goods being unsold and to crop shortages or failure, howsoever caused
MINIMUM ORDER PER VARIETY
We mainly grow in boxes containing 60 plants, the minimum order, per variety is 30 plants. Please indicate any substitutes that may be acceptable in case any varieties are not available. Unless otherwise instructed we reserve the right to substitute at our discretion.
STANDARD MINIMUM ORDER
The standard overall minimum order is 1 outer which contains 480 plants. The quantity of outers is limitless.
However we can accept smaller orders with the minimum per variety being 30 plants, there will be a £10 surcharge for this.
PRICES AND VAT
All good are sold at prices ruling at the date of dispatch. All prices include delivery unless otherwise stated.
Deliveries to any of the following are on the condition that he customer arranges their own transport. - Off shore islands, some Scottish mainland, including export orders.
All prices are exclusive of VAT, except our selection collections. Herbs are zero rated.
No money should be sent with orders unless requested.
We phone customers prior the dispatch to let them know when we intend sending their plants and collect the credit card payment at this time. Otherwise a PROFORMA INVOICE (this is an invoice requiring prepayment before goods are released) will be sent, this will show only those plants ready to be dispatched plus VAT & Carriage, if applicable. It is in your own interest to return your remittance as soon as possible as we only hold the plants for 5 DAYS.
Payments accepted are :
1. credit/debit cards
2. Cheques are accepted only by prior arrangement, these will need to be cleared at the bank BEFORE any product is released, this can take 7 working days.
Please do not send any credit/debit card details electronically or in the post, as we cannot guarantee protection.”
PACKAGING AND DELIVERY CHARGES
Plants sent by carrier are shelf layer packed, in specially designed Cardboard Boxes, growing in the cell trays and are dispatched on a Next Day Service (Scotland and off shore Islands 2/3 days.) to ensure plants are received in good condition. Delivery is inclusive in the price listed, unfortunately a fuel surcharge of £1.10 per consignment will be made. Cost of deliveries to any off shore island and some Scottish mainland, including export orders, are the responsibility of the customer.
DAMAGE AND COMPLAINTS
Any complaints about damage MUST be accompanied by photos and shortages or pilferage must be reported to us, and the carriers IN WRITING, within 3 DAYS of delivery. It is essential the Carrier's delivery note is NOT signed if the consignment is damaged, sign as DAMAGED. No refunds or responsibility will be accepted if this condition is not adhered to. Damaged goods and/or complaints should be made in writing within and/or complaints should be made in writing within 3 DAYS and retained for inspection if required.
COLLECTION FROM THE NURSERY
If you place your your order either by phone or on the website and let us know that you wish to collect it, we offer a 5% discount.
Opening hours for collections are from 8.30am to 3.00pm.
Saturday closed although collections are possible by prior arrangement only.